We accept returns for the refund or exchange. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you return or exchange.
To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
- Book with obvious signs of use
- Mobile phone, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund or exchange will be processed. You’ll be notified via email to purchase any product of your choice and the returned amount will be adjusted in the bill. This process may take up to 14 business day after receiving your return. Refund may take 2-5 business days at max.
To return your product, you should mail your product to: Shop # 5, Walton Plaza, Walton Road, Lahore 54820, Pakistan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 1499, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.